Privacy Policy

This Privacy Policy describes how KTCHIC ("we", "our", or "us") collects, uses, and protects your personal information when you visit or make a purchase from https://www.ktchic.com.

Contact
If you have any questions about this Privacy Policy, please contact us at:
Email: sales@ktchic.com

Information We Collect
When you visit our Site, we may collect:
- Device information (IP address, browser type, time zone)
- Order information (name, billing address, shipping address, payment details, email, phone number)
- Customer support information you provide

How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Communicate with you
- Provide customer support
- Prevent fraud
- Improve our website and services
- Send promotional emails (if you opt in)

Sharing Information
We share your information only with trusted service providers such as:
- Shopify (store platform)
- Payment processors
- Shipping carriers

We do not sell or rent your personal information.

Data Retention
We retain your personal information as long as necessary to provide our services or comply with legal obligations.

Your Rights
Depending on your location, you may have the right to:
- Access your personal data
- Request correction
- Request deletion
- Withdraw consent

To exercise your rights, please contact us at sales@ktchic.com.

Cookies
We use cookies to improve your browsing experience and analyze site traffic. You can control cookies through your browser settings.

Children's Privacy
Our website is not intended for individuals under the age of 14.

Changes
We may update this policy from time to time.

Contact

Business Name: KTCHIC 
Website: https://www.ktchic.com/
Physical Address: Office No. 12, 19th Floor, 2-16 Fa Yuen Street, Mong Kok, Kowloon, Hong Kong

Phone: +86 13902808258
Email: sales@ktchic.com

Business Hours: Mon - Sat: 8:30 am - 5:30 pm ( Sunday Closed )
Response Time: Customer Support Response Time: Within 24 hours