Thank you for shopping with KTCHIC. We aim to provide a transparent and reliable shipping experience. Please review the details below regarding order processing and delivery.

Shipping Rates & Estimates

Shipping costs are calculated at checkout based on your location and order value.

Free Shipping

We offer Free Shipping on orders over $39.99 USD.

For orders below this amount, shipping fees will be displayed before completing your purchase.

Order Processing Time

• Orders are processed within 1–5 business days (Monday–Friday).

• Orders are not processed on weekends or public holidays.

• Once your order has been processed, you will receive a shipping confirmation email with tracking details.

Processing time is separate from delivery time.

Estimated Delivery Time

After processing, estimated delivery times are:

• United States: 8–15 Business Days

• United Kingdom: 7–12 Business Days

• Europe: 7–14 Business Days

• Canada: 10–18 Business Days

• Australia: 10–18 Business Days

• Other International Locations: 10–20 Business Days

Please note that delivery times may vary due to customs clearance, local postal services, or high seasonal demand.

International Shipping

We ship internationally to selected regions worldwide.

Delivery timelines may vary depending on destination and local regulations. Customs duties or import taxes (if applicable) are the responsibility of the customer.

Payment Confirmation

• You will receive an order confirmation email once your payment has been successfully processed.

• A separate shipping confirmation email will be sent once your order is dispatched.

Shipping Delays

Delays may occur due to:

• High order volumes

• Customs inspections

• Weather disruptions

• Public holidays

• Carrier-related issues

If your order is significantly delayed, please contact our support team for assistance.

Tracking Your Order

Once shipped, you will receive a tracking number via email.
You can use the tracking link provided in your confirmation email to monitor delivery progress.

Shipping Availability

We currently ship to:

• United States

• United Kingdom

• Canada

• Australia

• European Union

• Selected Asian countries

If your location is unavailable at checkout, please contact us for assistance.

Incorrect Address

Please ensure your shipping address is accurate at checkout.
KTCHIC is not responsible for orders shipped to incorrectly provided addresses.

Shipping to P.O. Boxes

Shipping to P.O. Boxes may be available depending on the destination country. If there are delivery restrictions, our team will contact you.

Need Assistance?

If you have any shipping questions, please contact us through our Contact Us page. We are committed to ensuring a smooth and secure shopping experience.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

Country	Order Amount (US$)	Free Shipping	Expedited Shipping	Standard Shipping Time (Business Days)
US	59.99	✓	9.99	10-15
UK	59.99	✓	6.99	7-12
JP	59.99	✓	6.99	7-10
Fr	59.99	✓	6.99	8-12
DE	59.99	✓	6.99	8-12
IT	59.99	✓	6.99	8-12
Sp	59.99	✓	6.99	8-12
Du	59.99	✓	6.99	8-12
BE	59.99	✓	6.99	8-12
AT	59.99	✓	6.99	8-12
AU	59.99	✓	6.99	8-12
CA	59.99	✓	11.00	10-15
Other	79.99	✓	11.00	15-30

Notes: Expected Shipping is 2-3 days faster than standard shipping times only

Contact

Business Name: KTCHIC 
Website: https://www.ktchic.com/
Physical Address: Office No. 12, 19th Floor, 2-16 Fa Yuen Street, Mong Kok, Kowloon, Hong Kong

Phone: +86 13902808258
Email: sales@ktchic.com

Business Hours: Mon - Sat: 8:30 am - 5:30 pm ( Sunday Closed )
Response Time: Customer Support Response Time: Within 24 hours